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Advocacy Services

Advocacy Centre North - Advocacy Centre North provides a free, independent, high quality and ethical advocacy service

Age UK North Tyneside
- Advice, Information and Advocacy

Age UK Sunderland Do you need someone to help you with any problems or issues you have? Do you wish to be more involved in decisions that affect you? Do you want some help to get your voice heard? The Age Uk Sunderland. Contact: Age UK Sunderland, Stockton Road, Sunderland, SR2 7AQ. Tel: 0191 514 1131.

Alzheimers Society Gateshead - Advocacy Service Information, support and representation for people with dementia, supporting them to say what they want, secure their rights, represent their interest and obtain services they are entitled to. Contact: Alzheimer's Society - Gateshead, 2nd Floor, Computer House High Street, Gateshead, Tyne and Wear, NE8 1ET. Tel: 01914 777 490.

Independent Advocacy North Tyneside Short-term, Issue based or Crisis Advocacy Citizen Advocacy Self-Advocacy Peer Advocacy Collective or Group Advocacy Independent Mental Health Advocate (IMHA)Contact: Independent Advocacy North Tyneside, 62 Howard Street, North Shields, Tyne and Wear, NE30 1AF. Tel: 0191 2596662.

Independent Mental Health Advocacy - Advocacy Centre North provides Independent Mental Health Advocates (IMHA) who are specially for people subject to the Mental Health Act. This means most patients who are detained or 'sectioned' under the Act, as well as people on supervised community treatment or on guardianship, or their treatment is subject to certain special rules.

Rehab 4 Alcoholism - Offers advice to ethnic minorities suffering from drug and alcohol addiction. You can call Rehab 4 Alcoholism on 0800 111 4108.


Benefit Advice

Latest Timetable for PIP replacing DLA

How to claim Personal Independence Payment

How to claim Employment and Support Allowance

Carers and Disability Beneifits - Gov.UK website


Learning for Life logo for e-mail COLOUR (RBG).jpg


A SPECIALIST college for young adults with learning difficulties has had a brand re-launch. Real Choice College, in Consett, was formed 10 years ago, to provide care for children with complex needs after they left special schools.  Later, the college was developed further to include educational courses.

The college, which is now known as ‘Learning for Life’, had its official rebranding on December 7, 2016.  It now supports 43 young adults, five days a week, 51 weeks a year.  It receives financial support from the Education Funding Agency and local authorities, but needs more money to safeguard and expand its services.

Ms Matthewson is appealing for people who can develop their creative arts, as well as offer business sponsorship or raffle prizes.

She said: “There are many ways people can help. The joy you get from working alongside our young people is truly amazing.”

For more information, please call 01207 508323.


BME Services

aTENSION - Gateshead's BME Mental Health Project.



Carers Association South Tyneside

Carers Northumberland

Durham Carers Info Point

Gateshead Carers

Newcastle Carers Centre

North Tyneside Carers Centre

Northumberland Young Carers

Sunderland Carers Centre


Consumer Rights and Complaints

GAIN - Gateshead Advocacy Information Network supports advocacy projects in Gateshead. It works to make sure every citizen in Gateshead has access to an independent advocate if they need one.

Healthwatch Newcastle is the independent consumer champion for adult and children's health and social care services in Newcastle

Healthwatch Gateshead

NE NHS Independent Complaints Advocacy Service Provides NHS Complaints Advocacy from 1st April 2013 in the following areas; Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, Redcar and Cleveland, South Tyneside, Stockton, Sunderland. The service will support anyone wishing to make a formal complaint regarding an NHS service.



Durham Social Care Direct
Social Care Direct is a dedicated team of officers who are your first point of contact if you feel you need social care help and support from Durham County Council.

Gateshead Council
- Gateshead Council is a provider of social care services in the borough including some care homes, respite care centres and older people's services. The website will give you all the information about Gateshead Council's services.

Newcastle City Council – Health and Social Care

North Tyneside Council
Health and Social Care

Northumberlad County Council
– Health and Social Care

South Tyneside Council
Health and Social Care

Sunderland City Council Health and Social Care



Contact a Family - support and advice for families with disabled children.

Family Information Services

North Tyneside
Northumberland also CYP Directory
South Tyneside

Streetwise free confidential advice, counselling and information for young people (including online counselling). Streetwise Young Peoples Project, Unit 3 Blackfriars Court, Dispensary Lane, Newcastle upon Tyne. NE1 4XB, E:admin@streetwisenorth.org.uk T:0191 230 5533


General Advice

Advice Guide
- self help from Citizens Advice

Find your local Citizens Advice Bureau

Equality Advisory Support Service (EASS) Provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences Contact: Equality Advisory Support Service (EASS), FREEPOST EQUALITY ADVISORY SUPPORT SERVICE, FPN4431. Tel: 0800 444205.

Information Now - The information and advice website for people over 50 living in Newcastle, their families and carers. We want to help you stay informed, make choices, be independent and have an excellent quality of life. We hope you find the answers you’re looking for. You can browse our information by category, organisation or by searching the website

As MASIS (Mobility and Sickness Information Service) strives to promote social inclusion, equality, diversity and share good practice, the Registered Charity is delighted to have established networking relationships with Disability North.



MASIS is keen to support and promote the efforts of Disability North and welcomes opportunities to receive contacts from other North-East region located service providers associated with the healthcare, charity and local government sectors. It is essential that through joint efforts that more methods are established towards improving the lifestyles, self-esteem and wellbeing of disabled people and individuals with long-term medical conditions enabling them to become more included in society.
Please visit www.masis.org.uk

For further information please complete the 'contact us' box on the website or write (giving full details) to;

Office No 76 (virtual office),
Liscard Business Centre,
The Old School,
188, Liscard Road,
CH44 5TN.


NHS Choices - is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health.

The Golden Guide
- Practical advice and support for over 50’s in Northumberland. PDF document

Living Easy Guide – Disability and Mental Health Support in Northumberland PDF document

The Silver Line - The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year 0800 328 88 88


Government Bills and Legislation

Care Bill factsheets
- The Care Bill was introduced into Parliament on 9 May 2013, and published on 10 May 2013. Factsheets have been produced to accompany the Bill.

IT, Communication and Telecare

Abilitynet - My Computer My Way. Adjust Your Computer. Change Your Life.

BrowseAloud - BrowseAloud adds speech and reading support tools to online content to extend the reach of websites for the 20% of the population that requires reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.

BT - Get IT together - Help someone get online today and open up the amazing possibilities of the digital world. Introduce them to the world's largest library, college, travel agent, supermarket and community centre. Whatever their reason for getting online, Get IT Together's tailor-made guides for helpers and beginners makes it easy.

BT - Dealing with unwanted calls

ITC Service - A North East based IT support company.

Ofcom How to use your mobile phone. The Easy Read guide offers advice to people with learning difficulties on how to get the most out of their mobile phone and on how much it could cost.

TPS - Telephone Preference Service

Learning Disabilities

Your Voice Counts
- provides advocacy services to people with learning disabilities. YVC can support those with learning disabilities work through/sort out a big problem/issue or big decision in their lives (ie housing, benefits entitlement clain etc).

Also see Gateshead People - a group run by people with learning disabilities who share problems and try to help each other out.


Local Advice Services

Age UK Gateshead - formally Age Concern Gateshead, providing services and support for the over 50s.

Age UK Northumberland
- The Information and Advice service is open to people over 50, their families and carers and gives advice on a wide variety of topics including welfare benefits money matters housing; residential/non-residentia...Contact: Age UK Northumberland, The Round House, Lintonville Parkway, Ashington, NE63 9JZ. Tel: 0845 140 00 88.

Age UK North Tyneside
- We give free, confidential and impartial advice to older people in North Tyneside and their carers. We can help with: Welfare benefits, Pension, Tax and other financial matters Housing and property Health etc. Contact: Age UK North Tyneside, Bradbury Centre, 13 Saville Street West, North Shields, NE29 6QP. Tel: 0191 280 8484.

Alzheimers’ Society North East Area

Gateshead Advice Centre - formally Citizen's Advice Bureau. The Advice Centre (in conjucntion with the Gateshead Clinical Commissioning Group) also provide visit service for people who are unable to attend the advice centre offices. Ask any member of staff at your local GP surgery to refer you for a home visit.


Mental Health Services

Change Ur Mind
- Change UR Mind is a mental health youth board for the North East. The board aims to provide support, guidance and representation to young people living in the North East between the ages of 11 – 25 years who have, or know someone who has, mental health issues.

Newcastle Talking Therapies - Newcastle Talking Therapies is a free and confidential NHS service available to everyone living in Newcastle aged 16 and over. Contact 0300 5551115 or e-mail admin.ntt@nhs.net

Counselling Services

Counselling Directory
- Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events.

NE Counselling Service
- provides an inclusive, accessible and innovative community counselling and ‘crisis intervention’ service to families and individuals across Gateshead.


Respite and Holidays

Accessible Holiday information (general links) from HAD

The Bond Hotel Blackpool - Fully accessible hotel with support available

Cando Holidays specialises in personally inspected UK holiday accommodation for disabled people

Disabled Access Holidays

Disability Holiday Guide Holidays for disabled people in the UK and abroad

Disabled Holiday Directory Specialist travel agency

Disabled Holiday Info. Holiday information for people with easy access needs.

Disabled Holidays 4u Worldwide disabled holidays and accessible tourism

Enable Holidays Over 250 accessible hotels and apartments to suit varying levels of mobility

Good Access Guide

Holidays for the disabled

Holiday Guide from Darlington Association on Disability

Holiday Lettings - Wheelchair adapted holidays

Livability - Holidays

TripBuzz - Wheelchair Accessible Travel Guide. General blog discussions and American guides providing some useful pointers and advice.

Saga Respite Trust for Carers

Tourism for All



Sensory Impairments

Action on Hearing Loss - Previously known as the RNID

Deaflink Newcastle

Durham Deafened Support

Hard of Hearing Organisation (North Tyneside)

Hearing Link

Hearing Loss Support (Gateshead)

Newcastle City Council - help for people with sensory impairments (including useful links)

North Tyneside Disability Forum

Sight Service  Sight Service is the leading local provider of services and support for people who are visually impaired and live in Gateshead or South Tyneside. Our advice, information and support can enable visually impaired people to have the quality of life which many sighted people take for granted.

Useful Vision is a registered charity providing positive opportunities and fun-packed events for vision impaired children and their families across the North East. Our huge range of imaginative activities, relaxed family events and skills workshops are designed to meet the needs of vision impaired children

Disability North
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