Take part in our Personal Assistant Training with Angie, our Personalisation Trainer

We are very excited to announce our new training programme with Angie Stewart, our Personalisation Trainer. The training is user led and isn’t corporate style training! It has been developed by direct payment employers. We will also be covering the background of personalisation, choice and control for those who draw on social care. Angie answered some questions for us to tell you more:

Can you tell us about your background at Disability North?

I have recently moved to the role of Personalisation Trainer at Disability North, from my previous role of Personalisation Advisor. I worked with many disabled people, who employ their own Personal Assistants to support them. I have had Personal Assistants for the last 25 years, who have supported me at work, in my home and when out partying the night away. There are more and more disabled people wanting to employ their own Personal Assistants, so we want to promote what a fantastic, highly valued job role this is.

Do you need any qualifications to take part?

No qualifications or experience needed

Will the participant receive any record of their training?

Yes, they will receive a certificate of attendance and lots of vocational knowledge to support getting a job and following a career as a Personal Assistant.

What do you cover in the course? 

We look at what Direct Payments are, their history and why disabled people campaigned to be able to employ their own Personal Assistants. We will talk about equality and diversity, confidentiality, health and safety. We will look at why this is a very unique relationship and why good communication is essential. We offer practical steps people can take to work out the sort of person they would like to be a Personal Assistant for and how they can show their personality, values and skills to get a PA job that is perfect for them.  

Who can take part?

Absolutely anyone, who wants to find out more about working as a Personal Assistant with disabled people.

Training will take place on the following dates:

  • Tuesday 3rd May Part 1: 10am – 1pm at Disability North
  • Tuesday 10th May Part 2 : 10am – 1pm at Disability North
  • Wednesday 4th May Full day session: 9.30am – 4.30pm at Disability North

To take part, please sign-up via Eventbrite by clicking here. There is no charge for this training.

If you have any questions, you can email AngieStewart@DisabilityNorth.org.uk or call us on the main number.

We’re looking forward to seeing you!

 

We talked to Dr Victoria Armstrong, who is our CEO…

What led you to Disability North, and how long have you been here?

I completed a degree in law in 2004 and have worked in the charitable sector ever since. I started my career providing benefits and community care advice to those who qualified for legal aid. I have worked for regional and national organisations at varying levels of seniority as my career developed. During this time I grew interested in better informing policy on the issues disabled people and people experiencing mental ill-health faced. I completed a PhD in applied social sciences at Durham University in 2015. Whilst undertaking my PhD I also worked as a freelance consultant for the sector, to help them evidence their impact and develop their organisation. When the CEO role was advertised at Disability North, I felt it was a good way to use my skills and experience in one place. I have been CEO of Disability North since 2016.

Can you describe an average day?

There is no such thing as an average day but it certainly involves lots of meetings with various people. That could be with the people we support, our excellent staff, other charities, businesses, academics engaged in research, or people involved in commissioning services and informing policy. I work both regionally and nationally. I also do a lot of bid writing to ensure the services we provide are well funded and can continue to meet the needs of the people we support.

What’s your favourite thing about your job?

Probably the variety of the role but mainly I enjoy knowing the positive difference the organisation makes to people’s lives.

What would make your job easier?

More sustainable funding for the sector. I would like better awareness of disability so that non-disabled people can be more inclusive. That can be in the design of goods and services, or policy, or just in day to day life.

What do you wish people knew about the people you work with?

Disabled people come from all walks of life with their own individual set of skills and experiences. However, when people face health conditions which can impair their day-to-day lives, they often have to seek guidance from organisations such as Disability North. They have to dig deep within themselves to overcome barriers many non-disabled people do not encounter. I think these experiences, positive or negative, really demonstrate a richness that not everyone appreciates or takes into consideration.

This week, we had a chat with Vici Richardson, who is our Community Care and Personalisation Manager.

What led you to Disability North, and how long have you been here?

I guess what really led me to Disability North was my son. He is now 19 but when he was two he was diagnosed with a rare genetic disease Duchenne Muscular Dystrophy. Up until then I had been a Children’s Services Manager for a local childcare company. When he was diagnosed it totally turned my world upside down and changed my direction in terms of work and outlook. I left the world of childcare and went to work as a fundraiser for a national Duchenne charity and then ended up as their National Campaigns and Advocacy Manager. However, with two young children the travelling became too much and I needed a change to something that would work with my family. I saw this job advertised and it really appealed to me. I loved what Disability North stood for although I knew very little about Direct Payments- I had to do a lot of research in order to put together a power point presentation. It was a huge risk I was taking as it was initially a 12-month contract, but here I am 12 years on.  I now know a lot more about Direct Payments and as well as advising others. I also have 10 years lived experience managing a team of Personal Assistants on behalf of my son. 

Can you describe an average day?

There is no average day, that’s what I love about the job. Every day brings something different. 

But usually I spend the day talking to people, whether that is via email, phone or in person. 

A large part of my role is supporting people who have a Direct Payment and employ Personal Assistants, so I may spend a couple of hours supporting someone to put in place a really good advert and job description for example. Then a call may come in from someone who is having some challenges with their support; maybe something isn’t working out with their PA and I am there to advise and talk through the issues. 

I also provide Community Care advice; calls or emails that come in range from support with a disability related expenditure form, to someone wanting to challenge a decision that has been made about their support. 

Then there are the not so average days which include focus groups with the Health Minister! 

Because I manage the Community Care and Personalisation team I also spend time supporting the rest of the team. The best days are Thursdays when we are all in the office and Beth brings in cake! 

What is your favourite thing about your job?

The people!

I also love seeing the difference what we do makes and I love seeing individuals confidence grow in employing their own support. 

Recently we have done a lot of work on Care charges with individuals and have successfully supported people to ensure that their disability related expenditure is taken into account in the charge that they pay. That has been a really positive part of the job.

The best thing is seeing the difference good support can make to someone and when their support is really tailored to what they need to live a good life

 What would make your job easier?

More time and more value put on a living a good life rather than just existing. More value placed on the role of a Personal Assistant.

A lot of our frustrations at the moment are with recruitment. If I could magic up more good PAs that would be great – but failing that if the pay and conditions were improved that would certainly help. There seems to have been such a backward step in self-directed support, direct payments and the value of choice and control: that makes the job role harder and more frustrating for my team, but it makes life so much harder for those who draw on social care . 

 What do you wish people knew about the people you work with?

Sometimes I wish people could see the utter frustration the people I work with have with systems and processes. I wish people could see the effect that system failure has on people and how the things that we often take for granted are just not available to them.

 I also wish people could see the difference good support makes in an individuals life. 

The people I work with and support are amazing: I have known a lot of them now for a number of years it does feel like a big family sometimes.

Thanks Vici! If you are having any problems with Direct Payments, Personal Assistance or your Community Care, please give us a call on 0191 248 0480 or email: reception@disabilitynorth.org.uk.

The government has released guidance for people who are providing unpaid care to adults with learning disabilities and autistic adults during the coronavirus (COVID-19) outbreak, it has also been updated to include information on the self-isolation changes that came into effect on 16 August:

Who this guidance is for

This guidance is for those who provide unpaid care, such as friends or family, to adults with learning disabilities and autistic adults.

This guidance aims to help those with caring responsibilities keep people with learning disabilities and autistic people safe, to support them to understand the changes they need to make during the COVID-19 outbreak, and to protect their own wellbeing.

COVID-19 will have an impact on everyone’s lives and may result in increased stress and anxiety for both carers and the people they look after, as routines and care provisions change. This may be heightened for people with learning disabilities and autistic people and it is important to continue to consider their unique needs and preferences. All care and support should continue to be given in the least restrictive way possible and continue to maximise independence wherever possible.

This guidance builds on the guidance for those who provide unpaid care to friends or family and more detailed guidance published by the Social Care Institute for Excellence with resources to support those who care for people with learning disabilities and autistic people.

The advice and resources may also be helpful for those supporting people with other needs relating to cognitive impairment, such as dementia or mental health conditions.

There is additional advice for people who are clinically extremely vulnerable to coronavirus and households with a possible or confirmed coronavirus infection.

Protecting yourself and the person you care for

Most COVID-19 restrictions have been lifted as part of the government’s roadmap to ease restrictions in England.

The moving to step 4 of the roadmap guidance says this does not mark the end of the need for caution and restraint. It states that everybody needs to continue to act carefully and remain cautious.

If you’re fully vaccinated or under 18 and 6 months you’re not required to self-isolate if you’ve had close contact with someone with COVID-19.

Find out whether you need to self-isolate and how you can protect others if:

  • you live with someone who has or might have COVID-19
  • you’ve been in contact with someone who has or might have COVID-19 but you do not live with them

If you get any COVID-19 symptoms, self-isolate immediately and get a PCR test.

Find out more about what to do if you have COVID-19

Maintaining good hygiene practices

There are still cases of COVID-19 in England and there is a risk you could catch or pass on the virus, even if you are fully vaccinated. You are encouraged to exercise caution and consider the risks.

Cleaning your hands frequently throughout the day by washing with soap and water for at least 20 seconds or using hand sanitiser is one of the most effective ways of reducing the risk of infection for you and other people. This includes when you arrive at the home of the person you care for, if you do not live with them, or have been out.

The how to stay safe and help prevent the spread guidance provides information on washing your hands, cleaning and disposing of waste, and cleaning laundry, as well as other information for those living with a vulnerable person. You might also want refer to the guidance on hygiene on the NHS website.

Planning in case of an emergency

As set out in the guidance for those who provide unpaid care to friends or family, we advise all carers to create an emergency plan with the person they care for, to use in circumstances where other people may need to help deliver care. Depending on the circumstances, this could be help from family or friends, or a care provider.

In order to create an emergency plan that fits the needs of the person you care for, you will need to set out:

  • the name and address and any other contact details of the person you look after
  • who you and the person you look after would like to be contacted in an emergency
  • details of any medication the person you look after is taking
  • details of any ongoing treatment they need
  • details of any medical appointments they need to keep
  • details of their preferences and usual routine

You should also ensure that it is in a format that can readily be shared with other people who will need to discuss the plan with the person you care for.

For more support on contingency planning, see Carers UK guidance on practical support and planning in an emergency, including information about local carer organisations. You can also find information about local services on the Carers Trust website.

Collecting prescriptions if you are self-isolating

If you normally collect prescriptions for the person you care for, you will not be able to do this if you are self-isolating. Most pharmacies provide a home delivery service. Telephone them to see if this is available or if there is another scheme running locally to help you access prescriptions.

Pharmacy delivery services will be under pressure at the moment, so it is important that you order your repeat prescriptions in good time, to avoid delays in dispensing. Information on repeat prescriptions and delivery services may also be available via your GP practice website.

If the person you care for is concerned about their usual paid carer coming in and out of their home

The government has issued guidance on home care provision to ensure that appropriate levels of hygiene are achieved to reduce the risk of infection. If unsure, speak to the care provider about the processes they are following to maintain good hygiene.

If the person you care for receives regular health or social care from an organisation, either through your local authority or paid for by themselves, inform their care provider that they are reducing social contacts and agree on a plan for continuing their care, identifying essential care tasks that should continue.

If the person you care for is in a care home

If you have no symptoms, you should keep in contact with the care home to understand any local arrangement to keep in touch with residents. You should follow the latest advice on precautions to take as set out in the guidance on staying safe and helping prevent the spread of COVID-19.

Caring for someone who is clinically extremely vulnerable

Some people with learning disabilities or autistic people may have a specific health condition and may be clinically defined as extremely vulnerable.

Clinically extremely vulnerable people are advised to follow the same guidelines as everyone else. However, if caring for someone who is at higher risk of becoming seriously ill if they were to catch COVID-19, you may wish to think particularly carefully about precautions you can continue to take. These precautions are included in the guidance on staying safe and helping prevent the spread of COVID-19.

Further information on how to support someone who is clinically extremely vulnerable from COVID-19 can be found in the guidance on protecting people who are clinically extremely vulnerable from COVID-19.

If you are clinically extremely vulnerable

Clinically extremely vulnerable people are advised to follow the same guidance as everyone else. As someone who is at a higher risk of becoming seriously ill if you were to catch COVID-19, you may wish to think particularly carefully about precautions you can continue to take. These precautions are included in the guidance on staying safe and helping prevent the spread of COVID-19.

If you have symptoms of COVID-19

If you or someone in your household has symptoms of COVID-19, you should follow the stay at home guidance. The guidance provides detailed advice on when and how to self-isolate and information on cleaning and hygiene.

However, we appreciate that the advice above may not be easy to achieve where you provide close contact care for a spouse or relative such as washing and bathing. Where possible and needed, ask friends and family who can support you in providing care, or find out about local carer organisations at Carers UK or through your local authority.

If the person you care for has symptoms of COVID-19

If the person being cared for has symptoms or is part of a household that is isolating, you must follow the advice set out in the stay at home guidance and the guidance for those who provide unpaid care to friends or family.

If you do not live in the same home as the person you care for, you should provide information on who the person should call if they feel unwell, how to use the NHS 111 online coronavirus service and leave the number for NHS 111 prominently displayed.

Supporting the person through change

Communication

Changes in routines and care can be particularly stressful for people with learning disabilities and autistic people, and it is important that accessible information is provided to support them to understand the outbreak and the measures introduced. You may also need to consider how to manage behaviour that challenges, particularly if usual techniques are not appropriate or possible during the outbreak.

There are some steps you can take and guidance you can follow to support the person you care for through change:

It is important to use resources which are accessible and can best explain the outbreak and latest guidance to the person, such as:

Social distancing

Most legal restrictions to control COVID-19 were lifted at step 4 on 19 July 2021. This includes the restriction to stay 2 metres apart from people you do not live with. For further guidance on social distancing please see the guidance on staying safe and helping prevent the spread of COVID-19. Find out what you can and cannot do in the guidance on staying safe and helping prevent the spread of COVID-19.

It is important that the person you care for understands why it is important to maintain a social distance, and what may happen if they do not.

However, if the person in your care has a specific health condition which requires them to leave their home to maintain good health – including if that involves reasonable specific travel beyond your local area – then they can do so. This could, for example, include where people with learning disabilities or autistic people require specific exercise in an open space 2 or 3 times each day – ideally in line with a care plan agreed with a medical professional.

Wherever possible, you should support the person to continue their usual activities outside, in line with the restrictions that apply at the time. If it is not possible to continue their usual activities outside, alternative arrangements should be considered. These may include accessing online services such as food delivery or online prescription orders.

You may be able to access help from COVID-19 Mutual Aid UK which provides voluntary support to those who are in need. You may want to approach your local authority, who are strategically supporting these groups, so you can access safe, appropriate support.

Coping with bereavement

It is possible that the person you care for may experience the death of someone they know during this period or may experience anxiety at deaths reported in the media. In this instance, it is important to have open and honest discussions about death and coping with the person you care for.

The links below provide accessible resources to support communicating death to people with learning disabilities and autistic people:

Maintaining your own health and wellbeing

It is important that you look after your own health and wellbeing as well as supporting others you care for, especially given the potential for additional stresses at the current time and the potential for reduced access to support such as respite care.

Tips include taking care of your mind as well as your body and getting support if you need it. Daily physical activity is important for many aspects of health and wellbeing, including managing stress, encouraging positive feelings, and promoting good sleep habits. The One You website has suggestions for exercises you can do at home.

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine.

Remember it is okay to share your concerns with others you trust and in doing so you may be able to provide support to them too. There are sources of support and information that can help, such as NHS recommended helplines, and the Every Mind Matters website.

It may also be helpful to contact your local carers support organisation who can help with contingency planning. You can find out about local carer organisations at Carers UK. There is also an online forum on Carers UK.

Accessing alternative care quickly if you are unable to provide care

Having to organize alternative care can be difficult and concerning. Where possible, you should contact friends and family who may be able to give immediate help in providing care. You should follow the latest guidelines to protect those coming into the home of the person who needs care.

If you cannot organize alternative care you can contact your local authority or health care provider.

If you do not know how to do this, you can contact NHS 111.

If you need time off work to care for a relative who has symptoms or is self-isolating

You should talk to your employer about your caring needs and what arrangements can be put in place. Information regarding Statutory Sick Pay entitlements can be found in the guidance for employees.

Some people may be entitled to benefits as a carer, such as Carer’s Allowance. You should check on GOV.UK for further details.

Originally published 31/8/21 at https://www.gov.uk/government/publications/covid-19-providing-unpaid-care-to-adults-with-learning-disabilities-and-autistic-adults/coronavirus-covid-19-providing-unpaid-care-to-adults-with-learning-disabilities-and-autistic-adults