Direct Payments Advisor
28 hours per week
£19,833.57
Disability North, Gosforth.
We are looking for a new team member to join our Direct Payment Team!
Ideally you will have lived experience of using Direct Payments either for yourself or a family member. However, experience is not essential as you will have full support from our experienced team, many of whom have lived experience and we will provide all the training that you will need.
We are looking for someone who can work from a person-centred perspective, enabling disabled people to have choice and control and providing the tools and advice to ensure they receive good support that they need and want.
You will have the ability to engage with people from a variety of backgrounds and practitioners from all sectors of the community. You will have the ability to work independently, as well as working as part of a team.
It is essential that you are committed to providing excellent customer care and good communication at all times.
The role is predominately office based, there is some flexibility for home working after a 6 months probation period or from day 1 as part of any reasonable adjustments.
Travel across the city will be required as we meet with people in their homes as well as community settings.
What you will receive from us:
• Disability North is an inclusive and supportive employer.
• We have a generous flexible working system.
• You will receive 25 days annual leave which increases after 5 year’s service
• We gift you 3 days per year between Christmas and New Year
• There is usually a good supply of treats in the office as we have some star bakers.
• You will be part of a fantastic, supportive team.
• Opportunities for development within the organisation
• Free Car parking on site
An enhanced DBS will be required for this post.
For further information please see the job description
For an application pack please email danielblake@disabilitynorth.org,uk or contact 0191 2840480
Or you can send an updated CV with a covering letter on why you would like to join our team.
Closing Date 5pm Monday 22nd June 2026
Interviews will be held Monday 29th June 2026
Disability North Recruitment Policy
Disability North is positive about employing, training and retaining Disabled People in the workplace. We are proud to hold Disability Confident accreditation.
We are committed to:
- interviewing all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
- ensuring there is a mechanism in place to discuss, at any time, but at least once a year, with disabled employees what can be done to make sure they can develop and use their abilities.
- making every effort when employees become disabled to make sure they stay in employment.
- taking action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work.
- each year review the five commitments and what has been achieved, plan ways to improve them and inform employees and Jobcentre Plus about progress and future plans.